FAQs
Frequently Asked Questions (FAQs)
Payment Methods
Q: What payment methods are accepted?
A: We currently accept major credit and debit cards, including Visa, Mastercard, and American Express.
Placing an Order
Q: How can I place an order?
A: To place an order, please follow these steps:
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Browse our website and add your preferred items to the shopping cart.
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Proceed to checkout and enter your shipping and payment information.
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Review your order details and click “Place Order” to complete your purchase.
Order Modifications
Q: Can I modify or cancel my order after it’s been placed?
A: If you need to make changes to your order, please contact our customer service team as soon as possible. We process orders promptly, so modifications may not be possible once the order has been shipped.
Order Tracking
Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s official website.
International Shipping
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Shipping options and costs will be displayed during the checkout process based on your delivery location.
Return Policy
Q: What is your return policy?
A: Returns and exchanges are accepted within 7 days of delivery for unused items in their original condition. Please note that customized products are generally non-returnable unless they arrive damaged or defective. For full details, please refer to our Refund Policy.
Initiating Returns or Exchanges
Q: How do I start a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order information. We will provide detailed instructions to guide you through the process.
Refund Timeframe
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, refunds are typically processed within 1–10 business days. The exact time for the refund to appear in your account may vary depending on your financial institution.
Sizing and Product Assistance
Q: Can I get help with sizing or product details?
A: Yes, our customer service team is happy to assist you with sizing guidance, product specifications, and any other questions you may have.
Customer Service Contact
Q: How can I reach your customer service team?
A: You can contact us via email at service@blackpinkmerch.us. We strive to respond promptly and provide exceptional support.